Cancellation & Refund Policy
At The Maker's Familiar, we understand that plans change! We want to make our cancellation and refund process as clear and straightforward as possible.
Cancellations & Rescheduling
Because we pre-purchase lesson supplies and reserve private studio time at The LOOM Coworking Space in advance, our cancellation and rescheduling policy helps us cover these non-recoverable costs while giving you as much flexibility as possible.
Cancellation More Than 7 Days Before Your Lesson
You may cancel your lesson more than 7 days before your scheduled lesson date and receive a full refund to your original payment method. No cancellation or booking fee will apply.
Cancellation Within 7 Days of Your Lesson
Cancellations made within 7 days of your scheduled lesson are subject to a $50 booking fee to cover non-recoverable studio and supply costs.
The remaining balance of your lesson fee will be refunded to your original payment method.
Rescheduling More Than 7 Days Before Your Lesson
Need to change your plans? No problem! You may reschedule your lesson at no additional charge as long as the request is made more than 7 days before your scheduled lesson.
Your new lesson date will be subject to availability.
Rescheduling Within 7 Days of Your Lesson
Rescheduling requests made within 7 days of your scheduled lesson are subject to a $50 booking fee for the same reasons outlined above.
We will do our best to accommodate your requested new date, subject to availability.
Missed lessons (no-shows)
If you do not attend your scheduled lesson, we treat the missed lesson the same as a late cancellation under our cancellation policy: a $50 booking fee applies, and the remaining lesson balance is refunded to your original payment method.
Any lesson date listed on a no-show charge refers to the scheduled lesson that was missed. If you have questions about the charge or circumstances you’d like us to review, please contact jenny@themakersfamiliar.com with your order number and lesson date.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Please allow your payment provider or financial institution additional processing time for the refund to appear in your account after it has been issued.
If We Need to Cancel or Reschedule
Life happens, and occasionally unexpected circumstances come up on our end, too!
If we need to cancel or reschedule your lesson due to an emergency, instructor availability, or a studio scheduling conflict, we will notify you as soon as possible.
In these rare circumstances, you will have the choice of:
- Rescheduling your lesson at no additional charge, or
- Receiving a 100% full refund to your original payment method.
We will never charge you a cancellation or booking fee when the cancellation or rescheduling is initiated by us.
Questions
If you have questions about a cancellation, rescheduling request, or refund, please contact us before your scheduled lesson and we'll be happy to help.
The Maker's Familiar
jenny@themakersfamiliar.com